Contact us and join the 750+ providers transforming care in the province
through the use of the Clinical Decision Support features of the EMR

The first step in joining the program is filling out an Expression of Interest form and submitting by email to The clinic will then be contacted by program staff for a call to explain the program and the onboarding process. Pre-implementation project planning will begin following the Expression of Interest call and is initiated by the submission of a program application.

Expression of Interest Form

Program Application

The implementation process involves eDOCSNL, Telus and the clinic and will typically take a number of weeks to months, depending on all parties’ availability to complete the steps in the process and the complexity of the clinical requirements revealed through implementation planning. Generally, the onboarding process will follow these steps:

Expression of Interest Call

A telephone call with program staff to provide enough information on the program and the implementation process to make a decision as to whether to proceed with EMR implementation. 1-2 hours.

Telus Demo

The Telus Project team will demo the software and answer any relevant software-related questions. 1-2 hours

Clinic Needs Assessment

Telus and/or eDOCSNL staff will collect the specifics of your implementation to enable us to configure the EMR (Electronic Medical Record) instance to the needs of the clinic. This is a critical session and representatives from all areas should attend. The information gathered at this meeting will determine how the EMR instance looks and functions on go-live. 2+ hours depending on complexity.

Kick off Call

This is a call with Telus to outline the project process for the clinic and expected next steps. Representatives from all aspects of the clinic would be involved in this call, including the clinical and administrative sides. 1-2 hours

Site Development

In this step, the Telus and eDOCSNL team will be building and configuring your EMR according to your specifications, this may require some clinic input as the project progresses.

Training and Go-Live

2 days are required. Usually one day is set aside for support staff training and one for clinical staff, depending on the size of the implementation. The training sessions are a mixture of classroom-style learning and hands-on practice, with on-site support following the training. It is critical that all staff who will use the EMR be present at training. No patients should be booked on either of these days. It is very difficult to see patients at a normal pace while using the EMR for the first time – we would recommend booking no more than 50% of normal volume of patients for the first two days of use and gradually scale upwards as comfort level with the EMR increases.

Day 3 Training

6-8 weeks after go-live, program staff will be back to support the clinic with challenges with basic use and to introduce advanced features of the EMR. This is an opportunity for all staff to ask questions, get a refresher on some items that may not have been solidified during training and propose changes to configuration to address workflow concerns. This is a full day training on which no patients should be booked.

Continuous Quality Improvement

Following the standard training, practice advisors are available to further educate the clinic on efficiency and clinical value features of the EMR. This is when the EMR become a quality improvement tool for your practice, rather than merely a paper chart replacement. Duration as needed.