Support for Public Health
TRAINING
Post Go Live Training Requests
All new training request need to be sent at least two full business days before the training/access is required to allow for accounts to be set up and training to be scheduled.
Required information in the email:
- Start Date
- RHA
- Employee Name
- Employee email
- Role
- Primary Site Location
- Secondary Site Location
Staff will receive confirmation of the time they are scheduled as soon as they are placed into the schedule, then will need to wait for the invite. It will be the manager’s responsibility to ensure staff can attend the session they are scheduled for.
SUPPORT FOR RHA USERS
Regional Service Support Teams
*NOTE – this information is for SUPPORT STAFF ONLY. Members of the public will not receive a callback and should visit https://www.timefortheshot.ca/ for more information.
A dedicated support team is available in each Regional Health Authority to provide technical support.
Support Hours: Mondays to Fridays, 8:30 AM – 4:30 PM
Users may submit issues via voice mail or email. Please include your Regional Employee ID# in all requests along with:
- Your Name
- Call Back Phone #
- Clinic Location
- Overview of Issue
Contact Information
*NOTE – this information is for SUPPORT STAFF ONLY. Members of the public will not receive a callback and should visit https://www.timefortheshot.ca/ for more information.
| EASTERN HEALTH | Toll free: 1-833-752-4517 or 709-752-4517Email: fluclinicsupport@easternhealth.ca |
| CENTRAL HEALTH | Toll free: 1-833-928-4837 or 709-752-4837Email: fluclinicsupport@centralhealth.nl.ca |
| WESTERN HEALTH | Toll free: 1-833-752-4893 or 709-752-4893Email: fluclinicsupport@westernhealth.nl.ca |
| LABRADOR-GRENFELL HEALTH | Toll free: 1-833-752-4902 or 709-752-4902Email: fluclinicsupport@lghealth.ca |