EMR and Other eHealth Service Interruptions

This page will contain notifications of known issues with EMR that may be affecting large numbers of users in the province and/or outages of the EMR or one or more of its components. If there are no posts on this page, then eDOCSNL is unaware of any widespread issues with EMR or its components. If you are experiencing problems not indicated here we would suggest you follow your normal support pathways to make us and/or Telus aware.

HEALTHeNL 2 Factor Authentication System Maintenance Alert – Please be advised of time change for this maintenance window

Please be advised that system maintenance will be completed Wednesday, July 17, from 8:30 pm NDT to 10:30 pm (was 7:00 pm to 9:00 pm) NDT on the Entrust IdentityGuard Mobile application. Users who are outside of NL Health Services Hospital Network and require 2-factor authentication to log in will be unable to access HEALTHe NL during this time.

This will not affect the launch in context HealtheNL functionality in EMR but will affect stand alone HealtheNL access.