EMR and Other eHealth Service Interruptions

This page will contain notifications of known issues with EMR that may be affecting large numbers of users in the province and/or outages of the EMR or one or more of its components. If there are no posts on this page, then eDOCSNL is unaware of any widespread issues with EMR or its components. If you are experiencing problems not indicated here we would suggest you follow your normal support pathways to make us and/or Telus aware.

Med Access Outages – Downtime procedures

Part of a good EMR implementation is the development of a Business Continuity Plan for your clinic. This is very much dependent on how the clinic wants to operate in the even of an EMR outage, but at minimum you should designate a Business Continuity device on which resides your EMR Business Continuity Copy (BCC). This will provide you with EMR data that may assist you with maintaining your clinic operations in the event of an outage. Information on the BCC from the Med Access help files can be found below:

Telus Med Access Business Continuity Copy

CorCare Downtime Information

CorCare Downtime information is available at CorCare Downtime Information – Employee Centre. 

If you have any questions, please contact the Employee Centre.