Frequently Asked Questions

General

What is eDOCSNL? 

What is an EMR? 

What are the benefits of an EMR? 

What information does an EMR contain? 

How do I advance my EMR use?

What is Practice 360? 

I am a specialist, is the EMR designed to meet my unique workflow needs? 

Finance

What does it cost to use eDOCSNL in a clinic?  

When will I receive an invoice? 

How can I pay my bill? 

Getting Started

I am interested in enrolling but would like more information. Who do I contact? 

What is included with my EMR? 

I am using another EMR system now, what is the process to change over? 

How long does it take to get an EMR setup in my clinic? 

Support/Help

Who do I contact for technical support? 

Where can I find resources and training material? 

Is there training available? 

Changing Clinics / Locums 

What should I do if I plan to retire or move? 

I am using an EMR in my current clinic but am planning to move. What should I do? 

I am a locum; how do I get access to the clinic’s EMR? 

eResults

What are eResults? What results can I review electronically?  

How can I get more information on eResults?

Virtual Care

Are there virtual care technologies available through the EMR? 

Privacy/Security

Is eDOCSNL secure? 

Is patient information kept private? Who can access the information in my EMR?