EMR and Other eHealth Service Interruptions

This page will contain notifications of known issues with EMR that may be affecting large numbers of users in the province and/or outages of the EMR or one or more of its components. If there are no posts on this page, then eDOCSNL is unaware of any widespread issues with EMR or its components. If you are experiencing problems not indicated here we would suggest you follow your normal support pathways to make us and/or Telus aware.

June 10, 2025: Hematology and Biochemistry lab results delays

The Pathology and Laboratory Medicine Program wishes to advise that they are currently experiencing an unplanned disruption delaying the delivery of lab results from its provincial hematology and biochemistry laboratories. At this time only URGENT and STAT specimens are being processed. The program appreciates your understanding.

Update: this issue is resolved but there may be continued delays as higher than normal volumes of tests get processed due to the backlog.