Support Process for Health Authority Users
eDOCSNL is committed to supporting the regional health authorities with EMR (Electronic Medical Record) issues.
End-users will contact their zone service desk as tier 1 support. Health authority zonal service desk staff will resolve the issue or determine the next steps if required. The resolution may require assistance from their own zone Tier 2 support, TELUS CE Assure or the provincial support teams.
The Health Zone support desks can be reached through the following means:
| Eastern Zone | Contact Method |
| Telephone | 709-777-1950 |
| service.desk@easternhealth.ca | |
| Hours of operation | 7:30 am to 8:00 pm, Monday to Friday |
| Central Zone | Contact Method |
| Telephone | 1-877-902-6777 |
| ITServiceDesk@centralhealth.nl.ca | |
| Hours of operation | 8:00 am to 4:00 pm, Monday to Friday |
| Western Zone | Contact Method |
| Telephone | 709) 637-5000 ex.5468 or (709) 632-4518 |
| helpdesk@westernhealth.nl.ca | |
| Hours of operation | 8:00 am to 4:00 pm, Monday to Friday |
| Labrador Grenfell Zone | Contact Method |
| Telephone | 1-855-350-4357 or 1-709-897-2345 |
| service.desk@lghealth.ca | |
| Hours of operation | 8:30 am to 5:00 pm, Monday to Friday |