Support Process for Health Authority Providers
eDOCSNL is committed to supporting the regional health authorities with EMR (Electronic Medical Record) issues.
End-users will contact their Health Zone Service Desk as first line of support. Health Authority zonal service desk staff will resolve the issue or determine the next steps if required. The resolution may require assistance from their own zone Tier 2 support, TELUS or the provincial support teams.
The Health Zone support desks can be reached through the following means:
| Eastern Zone | Contact Method |
| Telephone | 709-777-1950 |
| service.desk@easternhealth.ca | |
| Hours of operation | 7:30 am to 8:00 pm, Monday to Friday |
| Central Zone | Contact Method |
| Telephone | 1-877-902-6777 |
| ITServiceDesk@centralhealth.nl.ca | |
| Hours of operation | 8:00 am to 4:00 pm, Monday to Friday |
| Western Zone | Contact Method |
| Telephone | 709) 637-5000 ex.5468 or (709) 632-4518 |
| helpdesk@westernhealth.nl.ca | |
| Hours of operation | 8:00 am to 4:00 pm, Monday to Friday |
| Labrador Grenfell Zone | Contact Method |
| Telephone | 1-855-350-4357 or 1-709-897-2345 |
| service.desk@lghealth.ca | |
| Hours of operation | 8:30 am to 5:00 pm, Monday to Friday |