EMR and Other eHealth Service Interruptions

This page will contain notifications of known issues with EMR that may be affecting large numbers of users in the province and/or outages of the EMR or one or more of its components. If there are no posts on this page, then eDOCSNL is unaware of any widespread issues with EMR or its components. If you are experiencing problems not indicated here we would suggest you follow your normal support pathways to make us and/or Telus aware.

March 20,2026: HEALTHeNL Down

We are currently investigating an issue with the Client Registry, following multiple reports of users being unable to sync their patients today. This would also impact the ability to launch into HealtheNL from within the EMR. Accessing HealtheNL from the URL in a separate browser window should continue to work. We will update this page when we have more information.