EMR and other eHealth Systems Service Interruptions

This page will contain notifications of known issues with EMR that may be affecting large numbers of users in the province and/or outages of the EMR or one or more of its components. If there are no posts on this page, then eDOCSNL is unaware of any widespread issues with EMR or its components. If you are experiencing problems not indicated here we would suggest you follow your normal support pathways to make us and/or Telus aware.

February 11, 2024: Planned Systems Outage for Maintenance

Maintenance Notification – Production **REMINDER**

Sunday, February 11, 2024, 8:00 PM – Monday, February 12, 2024, 3:00 AM

On Sunday, February 11, 2024, 8:00 PM to Monday, February 12, 2024, 3:00 AM, there will be an outage to the following applications:

Applications Impacted:

  • HEALTHe NL Viewer
  • Provider Registry 
  • Client Registry 
  • Data Warehouse
  • NIMS External Research Environment
  • External Research Environment Horizon Desktops
  • EHR – Outside Internet Firewall 
  • Vitrea
  • Telehealth 
  • Learning (LMS) 
  • Link to IWK Health Centre
  • Cloverleaf
  • Personal Health Record (PHR) 

Purpose: System maintenance will be completed and during this time.